241RM – Business Process Reengineering
Job Description
Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared to share screen if asked.
Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week (Tuesdays and Wednesdays are preferred in-office days). Candidate can be full time in office, if desired.
Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the hybrid schedule).
Key Responsibilities:
- Process Analysis & Improvement
- Review and document current grant-related business processes and workflows.
- Identify opportunities for process optimization and recommend improvements.
- Analyze federal policy changes and advise OES on necessary application updates.
- Stakeholder Engagement & Communication
- Facilitate meetings with business stakeholders, technical teams, and external consultants.
- Act as the primary point of contact for field consultants regarding application issues.
- Communicate issue status, resolutions, and updates to relevant stakeholders.
- Operational & Technical Liaison
- Manage and prioritize operational support requests and enhancement tickets in Azure DevOps.
- Collaborate with OSET and vendor teams to ensure timely resolution of technical issues.
- Translate business needs into clear, actionable technical requirements.
- Leadership & Team Coordination
- Lead and mentor a team of business analysts.
- Delegate tasks effectively and ensure alignment with project goals.
- Facilitate and lead requirement-gathering sessions with both business and technical teams.
- Documentation & Knowledge Management
- Maintain comprehensive documentation on the project SharePoint site.
- Ensure all process changes and decisions are well-documented and accessible.
Required Skills & Qualifications:
- 2 + years of proven experience as a business process reengineer.
- 2 + years of experience working with grant management systems or government-funded programs.
- Strong understanding of the software development lifecycle (SDLC).
- Excellent communication, facilitation, and interpersonal skills.
- Leadership capabilities in cross-functional team environments.
- Proficiency with tools such as Microsoft SharePoint, Azure DevOps, and Microsoft Office.
| Skill | Required / Desired | Required Years of experience |
| Exposure to Complex IT web Applications, within the past 5 years | Required | 5 Years |
| Experience in gathering and documenting business feedback and incorporating changes into current processes | Required | 5 Years |
| Experience working with multiple teams, internal and external, to support a project, its business processes and training needs. | Required | 5 Years |
| Ability to lead meetings, conduct training & information sessions, communicate at a level appropriate to the audience, make oral and written reports and presentations | Required | 5 Years |
| Experience working as a liaison between the development team and project manager or business client in a software development project | Required | 3 Years |
| Experience as a business process reengineer | Required | 2 Years |
| Experience with Federal, State or local grant management systems | Required | 2 Years |
| Experience with Azure DevOps; including creating User Stories and queries | Required | 1 Year |
| Experience with Microsoft SharePoint | Required | 1 Year |
| Experience developing wireframes, mockups, & prototypes in Figma or comparable design software | Highly Desired | 1 Year |