321RS – Workstation Specialist

Job Description

Essential Responsibilities:

-Monitor incident queues for issues and take ownership and assist customers as required

-Keep all support tickets up to date and well documented

-As required, provided documentation on issue resolution for other teams

-Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

 Required Skills and Experience:

Required: Valid Driver’s License

Required:  3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment

Required:  3+ years experience installing and supporting laptops/docking stations

Required:  3+ years experience installing and supporting multifunction print devices

Required:  3+ years experience with Remedy or similar ticketing system