Technical PM

Job Description

Required Skillset

• Strong program/project management capabilities, technical acumen, and ability to collaborate with cross-functional stakeholders
• Minimum 7 years of project management experience delivering IT projects of varying complexity.
• Expert proficiency in the management of scope, schedule, quality, communication, vendor, resource, change, and integration.
• Demonstrated ability to manage software development, enterprise architecture initiatives, platform upgrades, SaaS implementations, enterprise toolset deployments, and infrastructure-related projects.
• Strong understanding of PMBOK project management standards.
• Working knowledge of ITIL/ITSM processes including Incident Management, Problem Management, Change Management, Release Management, and Configuration management.
• Hands-on experience delivering using Agile frameworks such as SCRUM and SAFe.
• Minimum of 5-years of real-world experience planning and executing a tolling Back Office system, including cutover and go-live activities, coordination of financial reconciliation readiness, lane/roadside system integration points, customer service operations impact, and data migration/transition workflows.
• Familiarity with enterprise architecture principles, governance processes, and ecosystem impact analysis.
• Experience implementing contact center and telephony solutions, payment platforms, and middleware/integration technologies.
• Understanding of IT security fundamentals, infrastructure components, and PCI compliance requirements.
• Proven ability to lead cross-functional teams, manage conflict, and drive alignment among business, IT, and external partners.
• Strong vendor management experience including oversight of system integrators and software solution providers.
• Excellent written and verbal communication skills with demonstrated experience preparing executive-level presentations and reports.
• Ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment.
• Experience developing and validating test scripts, supporting QA cycles, and overseeing UAT.
• Ability to troubleshoot escalated issues and coordinate resolution activities across functional teams.
• Demonstrated competency in documenting technical and business processes, workflows, and operational playbooks.

Education/Certifications

• Bachelor’s degree in Information Technology, Information Systems, Business Management, or a related field