Product Specialist 5 / PS 5 (AI Chatbot Developer)
Job Description
Skills and Credentials:
- Extensive knowledge of developing AI applications using Microsoft’s Bot Framework and Microsoft Copilot Studio. Familiarity with Azure services like Azure Bot Service, Azure AI Search, Azure AI Language Service, Azure Open AI, Graph API, Semantic Kernel, and Microsoft Copilot is very important.
- Ability to integrate chatbots with various Microsoft services such as Outlook, SharePoint, Teams, etc., and third-party APIs to enhance functionality.
- Knowledge and experience with engineering effective Gen AI prompts, fine-tuning models, and implementing Retrieval Augmented Generation (RAG) approaches for Gen AI applications.
- Ability to develop and maintain existing AI Virtual Assistant using Google CCAI Services, create and utilize Looker Dashboards for performance monitoring of implemented chatbots is needed.
- Ability to develop and maintain Generative AI solutions using AWS Services ecosystem.
- Strong programming skills in languages such as C#, .NET, JavaScript, and Python. Experience in developing, testing, and deploying chatbot applications.
- Knowledge and experience with M365 solutions (SharePoint, Power Apps, Power Automate, Power BI, etc.).
- Ability to support SharePoint 2016 On-Prem applications.
- Ability to modernize SharePoint 2016 On-Prem applications to M365 technologies.
- Ability to facilitate and lead discussions with business SME’s.
- Ability to create and present Chatbot proposals and communicate both business and technical concepts.
- Ability to lead and conduct emerging technology analysis and conduct proof of concept initiatives.
- Experience in training and deploying AI models.
- Experience in leading efforts to create technology solutions and architectures impacting critical areas of the business.
- Ability to establish and maintain a high-level of customer trust and confidence.
- Ability to think critically and solve problems.
- Strong consultative skills at a cross-functional level.
Experience
- Bachelor’s degree in Computer Science, Information systems or related discipline, or equivalent and extensive related project experience; Master’s degree preferred.
- Five years of experience in IT, with 2 years SharePoint experience, five years .NET Developer experience.
- Three years’ AI Developer experience using Microsoft Bot Framework or Google CCAI platforms
- Minimum one year’s experience with Power Platform Solution development
- Minimum of five years of hands-on design and implementation experience in IT, with knowledge in a minimum of two of the following technical disciplines:
o Application development
o Network design
o Middleware
o Servers and storage
o Database management
o Operations