839RS – Tech Support, End-Point Device Support, & Management

W2
Harrisburg, PA, USA
August 5, 2026
$18 - $22 / hour
Contract Full Time
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Job Description

Key Responsibilities:

  • You will be a team member of the Technical Services Support Team.
  • This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:

Ø  Create PowerShell scripts for reporting and automation.

Ø  Microsoft Teams – video, meetings, collaboration support.

Ø  Office 365 productivity application support.

Ø  Troubleshoot desktop/laptop/mobile device issues – hardware and software.

Ø  Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.

 

Qualifications/Requirements

  • Expert Level – composing clear well formatted technical documentation for end-users and technical support teams.
  • Expert Level – providing Microsoft Windows OS support in an enterprise environment.
  • Expert Level – SCCM and MDM to manage Windows, iOS, and Android end user devices.
  • Highly Proficient – Active Directory, Groups/Users/Group Policy Management.
  • Highly Proficient – installing, configuring, supporting apps on mobile phones in an enterprise environment.
  • Highly Proficient – supporting Microsoft Teams issues, conference room setup and support.
  • Highly Proficient – supporting mobile users, laptops/tablets/smart phones.
  • Highly Proficient – troubleshooting web browser application issues.
  • Proficient – scripting skills (VB Script, PowerShell).

 

Desired Characteristics

  • Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
  • Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.
  • Strong analytical skills – strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.

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