829RS – Compliance Officer

Job Description

Candidate Responsibilities:

** Contact constituents/complainants to discuss the details of the complaints that are filed.
**  Read state statute and compare with complaints to analyze the issue.
**  Communicating with the public, so good customer service skills are a MUST.
**  Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
**  Provide any resources or referrals, as appropriate.
**  Send a written correspondence to the complainant once approved by the supervisor.
**  Close the case out by adding the appropriate codes/activities/statues in Versa.
**  Document the actions in the OnBase system.

Candidate Required Skills:

**  Communicate verbally and in writing appropriately
**  Read and interrupt Florida statutes
**  Previous experience working with the public in a professional work environment
**  Exceptional organizational skills
**  Commit to the project time line