048RS – Help Desk Analyst

Job Description

Skills required

• Experience in information security related support.
• Experience in helpdesk related support.
• Ability to communicate effectively orally and in writing.
• Ability to collaborate with peers, between teams, and stakeholders.
• Experience with Microsoft server and workstation operating systems.
• Experience with Microsoft O365 products.
• Experience with incident reporting and support ticketing systems.
• Experience with network and computer security testing tools.
• Experience reading and interpreting security logs and reports.
• Knowledge of industry standards and best practices of information security.
• Knowledge of business process analysis methods.
• Responds promptly to technical, system and/or emergency issues when contacted outside of scheduled work hours, remotely or in person as needed.
• Perform related work as required.
• Strong problem-solving and critical thinking skills.
• Stays up to date with cybersecurity trends and risks.
• Experience working with Tenable and Splunk.
• Excellent communication and collaboration skills.
• Ability to quickly adapt to changing priorities and technologies.
• Associate’s degree or current certifications within information technology.