AI Developer – Dynamics Contact Center Solutions

Job Description

**Currently Remote but can change to hybrid. Only candidates 1.5 hours or less from Middletown, PA will be considered**

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field.
• 5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments.
• Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch).
• Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK).
• Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services.
• Experience with cloud platforms (Azure) and deploying AI models in production.

Preferred Qualifications

• Experience with voice AI and speech-to-text technologies.
• Knowledge of customer journey analytics and personalization engines.
• Understanding of omnichannel retail strategies and customer behavior.
• Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark).
• Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect).

Additional beneficial skills include:

• Enterprise Business Solutions, specifically SAP projects.
• ITIL / ITSM practices and methodologies.