Responsibilities:
- Lead the Cloud and Compute Architecture and Engineering Team and provide direction, strategic alignment and champion best-practice policies for the design, delivery, and management of Enterprise Cloud and Compute technology systems and services.
- Establish and align Enterprise technology needs and standard offerings with the vision, strategy, and roadmap established by the Commonwealth’s CIO and CTO.
- Interpret technology and market trends to assist their Director, Commonwealth CIO and CTO with Enterprise technology foundations and product roadmaps.
- Establish a team culture that unifies the IT teams across the different agencies.
- Foster and maintain a customer-orientated environment as a service provider. Ensure that metrics are tracked that showcase the value of the Enterprise cloud and compute operations IT environment and foster continual service improvement.
- Provide day-to-day direction to a matrixed organization that reports centrally to the Enterprise, but provides support to the Enterprise, TSOs, agencies, and external customers.
- Develop, measure, and maintain core cloud and compute operations design, implementation, and management KPI’s and supporting reports, dashboards, and executive summaries.
- Monitor the effectiveness of the environment and associated services against SLA/KPI’s, driving through change as needed to design, implement, and manage effective Enterprise cloud and compute operations system services.
- Facilitate the development of the Enterprise cloud and compute operations technology specific continuity of operations / business continuity plan to respond to emergency interruption of Enterprise IT services.
- Establish operational minimums for system and infrastructure resiliency against unplanned issues, failures, and attacks.
- Develop and implement disaster recovery and continuity of operation plans to meet or exceed these minimums
- Determine the balance between short-term and long-term programs in support of the Enterprise cloud and compute operations services provided to the Enterprise, agency, and external customers.
- Manage and provide project leadership regarding the design, implementation, and management of Enterprise cloud and compute operations systems to ensure the most effective use of equipment and human resources.
- Develop business case justifications and cost benefit analyses for technology spending and optimization of initiatives for the Enterprise cloud and compute operations systems.
- Develop and document standards, objectives, policies, processes and procedures, and roles and responsibilities to support the design, implementation, and management of cloud and compute operations Enterprise services.
- Creatively and independently provide resolution to technical problems in a cost-effective manner.
- Continually evaluate the design and implementation of Enterprise cloud and compute operations services to ensure sufficient capacity to meet the needs of the agencies and external customers.
- Assess and communicate incidents affecting the design, implementation, and management of Enterprise cloud and compute operations technology services.
- Assess and communicate risks associated with Enterprise cloud and compute operations technology-related investments and purchases.
- Approve, prioritize, and execute design, implementation, and operational project activities supporting the Enterprise project portfolio as they relate to the selection and acquisition of major cloud and compute operations information systems.
- Assist in the definition and communication of procedures, policies, and standards for the design, implementation, and operations of Enterprise cloud and compute systems, equipment, software, and other technologies.
- Establish performance measurement standards and evaluate performance of subordinate employees as required.
- Identify and mitigate any risk in the design, implementation, and management of Enterprise cloud and compute operations services delivered.
- Support their Director, the Commonwealth CIO, and CTO planning, performance measurement, and evaluation as assigned.
- Assist and support the executive leadership in the planning, directing, organizing, and evaluating of Enterprise cloud and compute operations and initiatives.
- Knowledge of complex architectural and infrastructural concepts, as well as current industry standards and best practices in large Enterprises.
- Demonstrate personal involvement in the establishment of ITSM processes within the ETSO and the Enterprise.
- Leads the ongoing management of IT Service Knowledge within the Bureau.
- Demonstrates annual improvement in relevant ITSM metrics for the Bureau.
- This position will play a key role in the ongoing adoption and maturity of service management process within the Enterprise
- Travel as required, including overnight status.